Key Resources

This page contains key resources for housing counseling counselors, administrators and agencies that report to HUD.

Zoom Training Resources by Zoom

Support during the COVID-19 pandemic.

This site is here to help you most effectively use Zoom as we all navigate the coronavirus pandemic.


SFDC Expired Certificate Notification?

Visit the following link for guidance:

Launchpad Support [Escalations Only!]

[email protected]


HUD Housing Counseling Handbook 7610.1 REV-5


This handbook specifies the legislative and programmatic requirements for the implementation of the Housing Counseling Program. Specifically, the housing counseling handbook outlines requirements for program eligibility and approval, the delivery of comprehensive and Home Equity Conversion Mortgage (HECM) counseling services, program record keeping and reporting, performance monitoring, and the competitive funding and grant application process. It offers policy guidance and procedures for both HUD staff and program participants to assist both audiences with effective program oversight. This handbook also outlines the forms and data collection processes that are necessary to meet program reporting requirements. Additionally, this document references other HUD handbooks and industry websites that offer participants resources to assist with the implementation of their housing counseling initiatives. The HECM Protocol is also provided as an appendix to this handbook to offer additional guidance on reverse mortgage counseling.

Available in English and Spanish

Fannie Mae Home Counselor Online (HCO)

Resource Page

This page, published by Fannie Mae, includes all information regarding Home Counselor Online (HCO) including information regarding the retirement of the legacy system; information regarding transitioning to a new Client Management System; how to extract and save your data using the data extraction tool and more.

Important Note: It is highly recommended that your agency use the data extraction tool provided by Fannie Mae, to exact and save all of the data housed in HCO immediately following your agency's migration to another CMS. Data extraction [saving your agency native HCO files] is not a Launchpad function, and the Launchpad team does not have access to Fannie Mae's system to assist with this process. Please visit the link below for assistance with this or any other HCO specific related matter.

HUD Email Updates

Sign up to receive email updates on HUD policy guidance, training opportunities, resources, critical deadlines, program support, and more.

Housing Counseling 9902 Toolkit

Reviewing the 9902 Online Toolkit will assist housing counseling agencies to comply with federal grant requirements, increase effectiveness, and maximize efficiency in completing reports.